For Richard Porter, President of Cinch IT, it is the chase, the daily progress and the passion that makes it all worth it. Richard popularly known as Rick is a US Army veteran and a graduate of Ranger School, the Army’s premiere leadership school. Ranger students train to exhaustion, pushing the limits of their minds and bodies and Rick brings a similar level of intensity to Cinch IT. Always striving for perfection and never settling and with his attention to detail and a strong belief in Process and Consistency he has formed a solid foundation of a great organization–Cinch IT. “The US Army Rangers and the greatest entrepreneurs in the business community can both agree that great leaders lead from the front,” says Rick.

Since 2004, Cinch IT has been providing IT services to organizations in the Massachusetts area of all sizes and from all industries including Healthcare, Investment & Financial, Construction & Industrial, Insurance, Law and more. The company’s mission is to provide highly customized, state of the art technology solutions that are designed around a client’s business needs. The company takes the time to learn about a customer’s business and their goals before recommending a single solution. Cinch IT provides increased efficiency and expertise at a fraction of the cost for businesses to have the same in house. They also provide thought leadership to enable businesses to move their processes into the 21st century. “We are a customer service business before a technology business. We strongly believe that there are so many impressive technical solutions today but the core of our business is customer service. It is why clients choose to do business with us and why they continue to today,” adds Rick. “Our all-inclusive support structure ensures that we have the ability and/or partnerships to be able to tackle any and all technology challenges that our clients face.”

” The US Army Rangers and the greatest entrepreneurs in the business community can both agree that great leaders lead from the front. “

At Cinch IT, it’s all about their clients. The entire company becomes an extension of the customer’s organization by offering customized services that takes Cinch IT a step ahead from their competitors. Their 24x7x365 monitoring and proactive approach assists firms in saving their time and concentrating on the more important work that can take the customers towards increased ROI. The company’s all-inclusive pricing helps in saving big dollars and get a safe, secure network that has a complete backup and disaster recovery solution in place. “The fact that we built our entire business around our relationships with our clients is the important aspect. Every policy and procedure we have created starts and ends with how it will better our relationships with our clients,” explains Rick.

For the budding entrepreneurs, Rick advises that many CEO’s in the industry are also the primary technician behind the business and surrounding oneself with talented individuals empowers them to lead their respective areas of expertise while holding the highest standards of excellence. “You need to surround yourself with brilliant people be it coworkers, friends, advisors, and other vendors. They will challenge you and together you will push each other to be better,” adds Rick. Culture is another important aspect of Rick’s steadfast leadership as he believes that culture is one of the most important secrets to success.

For the days to come, Cinch IT is working towards enhancing their services and solutions and has also recently developed Cinch University. This is a training center located in the corporate headquarters offices in Worcester that will act as an instructor lead classroom dedicated to the education of the clients and also offer online classroom programs.

Cinch IT

Management

Richard Porter
President

Description

Cinch IT provides business computer support, general IT support, web design and more to businesses in Worcester, MA.

The past year has witnessed an array of cyberattacks against some of the most prominent institutions in the US. These breaches, which have affected approximately 353 Mn customers collectively, are becoming more sophisticated with each passing day. Compliance alone cannot safeguard an organization from these growing cyber threats, and there is a need for a more proactive approach, geared toward the industry’s changing risk posture. Florida based Silent Breach’s solution to these growing threats that firms are facing is called ‘Continuous Shield Protect’. The solution offers pro-active vulnerability scanning combined with log analysis and configuration change management which is key to continuously monitor the digital assets that companies are seeking to protect. Silent Breach’s unique threat intelligence solution combines both pro-active and re-active measures, to offer a 360-degree protection.

Silent Breach’s threat intelligence program is built around the malware sharing platform that is used by the North Atlantic Treaty Organization (NATO), to bring companies accurate and up to the minute threat information to be fed into the continuous monitoring engine. Firms will also receive a feed by email or RSS to stay informed of the latest phishing and malware attempts around the globe.

Silent Breach’s approach to cyber security is holistic, and have a common interest that a firm’s digital assets are well protected. These digital assets come in different forms, obviously the customer’s PII is of the utmost importance, the POS systems and any financial information withheld is crucial data as well, securing all this data at rest and in motion is definitely a challenge. The company puts their reputation on the line when they onboard a new customer with rock solid methodology to protect clients. The first step in Silent Breach’s approach is understanding the security posture of the retailer, by performing risk analysis, threat modeling and business impact analysis following well established standards (NIST-800 and ISO 27xxx family of standards).

This module has three main benefits: first Silent Breach learns about the customer, allowing to build reports that quantify their current security posture and define the security controls to continuously monitor. The second benefit of going deep in the customer’s current security implementation is giving Incident Response team the background information their need to be able to step in quickly and hit the ground running in case of a breach. The third benefit is that it gives Silent Breach’s penetration test teams some valuable intel to perform grey box attacks, pentests are included in the continuous monitoring program because nothing beats real life testing, in real life conditions. Once Silent Breach has continuous monitoring setup, their global incident response team briefed and up to speed, and the penetration team has done its magic, Silent Breach follow up with the firms to propose improvements on a periodic basis to harden their security.

In an instance, one of Silent Breach’s customers, a retailer who has branches in Europe and EU was facing major issues owing to regulations such as GDPR. Silent Breach’s EU security team worked with the client to assist with local regulations and constraints while keeping the business strategy aligned. Silent Breach’s solutions can be fragmented to work out of different SOCs to isolate customer’s data and PII, to the country where the branch is located. By having local resource that are able to assist in case of an incident, this really helped give the retailer the support they needed to deploy their omni-channel strategy around the globe.

For the days ahead, Silent Breach is looking towards growing rapidly in India, Hong Kong and Japan alongside making their presence felt in Singapore also. The company knows that the cyber security landscape is changing at a pace never seen before in the industry, and nowhere more so than in Asia, hence their penetration in the Asian markets will benefit organizations.

With growing competition, it is of the utmost importance that organizations ensure their products and applications perform outstandingly in the production environment. However, this tedious process requires early detection and isolation of issues that occur in the application lifecycle. This is where Cavisson Systems comes in. Cavisson is the leading provider of application performance-enhancing technologies – a full stack performance engineering product suite – enabling enterprises to offer an exceptional user or customer experience. The company ensures maximum availability and reliability of mission critical systems and applications alongside improved business performance – high revenue and low operating costs.

From its start in Silicon Valley in 2007, Cavisson has been addressing real world business challenges with products containing proprietary Big Data and machine learning technologies, and continues to evolve its products with customer needs. “Over time, we’ve created an end-to-end, full stack offering in the performance engineering space, which no other company offers today. Our current offering is segmented in two domains – Testing, and Monitoring & Diagnostics,” says Anil Kumar, Founder and CTO of Cavisson Systems.

” Over time, we’ve created an end-to-end, full stack offering in the performance engineering space, which no other company offers today. Our current offering is segmented in two domains – Testing, and Monitoring & Diagnostics “

According to Anil, Cavisson understood early in the game that the user/customer experience is the primary driver for revenue growth and operational efficiencies. The company focused its technology advancements and innovations around customer experience, as well as business parameters that directly impact revenue and operating costs.“This immediately resonates with customers. We ensured that quality and performance is in the DNA of any system or application right from the dev or pre-pod environment,” he adds.

Using Cavisson’s advanced cross-discipline simulation techniques, customers are able to performance test their applications with real production-like scenarios and repeatable results to ensure maximum performance once the application goes live. Cavisson pioneered this concept and named it InternetTrueTM technology. Cavisson also offers a fast, single click root-cause analysis whenever there’s an issue in production. This is achieved by the combination of a proprietary big data engine that captures data from all parts of enterprise and several high performance computing algorithms that perform complex computations on the data in real-time. “This is in turn combined with optimized machine learning algorithms for analyzing trends to do anomaly detection. We call this our Key DataTM technology.”

Cavisson has helped its customers identify issues that could’ve resulted in millions in lost revenue. For instance, a Fortune 5 bank faced response time lags after adding a server load balancer in front a banking application (as noted by synthetic monitoring). A prior lab performance test using legacy load testing solutions showed no impact after adding the load balancer. Cavisson’s performance testing solution not only reported the true impact, but also helped identify the root cause and provided ways to fix it.

Cavisson’s testing suite helps organizations create performance tests that are reflective of real-life situations. It provides a real-life measure of customer experience via highly realistic imulations of the load model and several significant parameters that impact this experience, including traffic behavior, exact production transactions, network and bandwidth parameters, and user behavioral patterns such as click-aways and reloads when response times are slow, among others. Cavisson is the only solution provider in the world today that offers end-to-end monitoring and diagnostics solutions. Its products, NetDiagnostics, NetVision and NetForest, are designed to seamlessly integrate with each other to offer a 360 degree view of your enterprise as well as customer and user monitoring.

Cavisson has built unparalleled, highly innovative solutions currently used by several Fortune 100 customers worldwide. Its solutions have streamlined these customers’ organizational operations through technological superiority and efficacy. “We believe the tour InternetTrueTM and Key DataTM technologies are the future of end-to-end monitoring and diagnostics across application lifecycles and application stacks. Its efficacy is evident from the fact that our solutions have helped solve issues that were not identified by legacy solutions, prompting several Fortune 100 customers to switch to Cavisson,” says Anil.

Personalized medicine is predicated on finding the right therapeutic for the right patient. However, for this to happen one must be able to successfully characterize and interpret a patient’s unique biomarker response. Colorado based Flagship Biosciences has been dedicated to finding these patients and helping connect them to the best therapy.The company does this by using contextual tissue biomarkers to create a breadth of measurements which are used to distinctively identify which patients would be the best candidate for a given treatment. Flagship is creating a new level of diagnostics by utilizing their Artificial Intelligence (AI) enabled Computational Tissue Analysis (cTA) platform to transform under performing “off-the-shelf” tests into comprehensive actionable information needed to drive better clinical results for patients.

The founders of Flagship realized that image analysis applied to pathology was a ground-breaking approach but very difficult to use for diagnosing patients as it requires a smart integration of multiple technologies. “We created a unique team of scientists, analysts, tissue specialists, pathologists, and software developers all working together,” says Trevor Johnson, CEO of Flagship. “The result of this multidisciplinary approach was Flagship’s unique platform that delivers actionable tissue data as a comprehensive service.”

” We created a unique team of scientists, analysts, tissue specialists, pathologists, and software developers all working together. “

Flagship’s proprietary and award winning cTA platform, which powers their services, has been continuously developed and improved since the company’s inception. The company’s cTA system, which is covered by 12 US-issued and several pending patents, has delivered useful data out of the most challenging clinical samples. “We deliver actionable data in a simple Scorecard that describes the underlying biology and best possible treatment for a patient,” explains Johnson. “It takes many steps to get this report. For example, our AI-based computational solutions, whether they be for a research, clinical trial, or clinical diagnostic application, are all related to understanding the unique and complex tumor environments of patients.”

One example where Flagship’s client was able to use their services to find success was when they had run a clinical trial where a good portion of the patients had responded to their therapeutic, but they could not tell the difference between a potential responder vs. non-responder using existing tests. Flagship was able to use their cTA platform to successfully find several non-obvious measurements where the corresponding data points clearly separated the responding and non-responding patients giving significantly more insights into the biology of the treatment. The client was able to adjust their clinical trial strategy to better select patients with the appropriate biology to match the way their drug worked.

Flagship’s plans for the near future are to expand the use of their platform by opening new channels directly into the clinical market through partnerships with major medical centers and diagnostic labs. “Since we can use standard off-the-shelf tissue assays, we can partner with any lab to provide the backend analytical capability that supports highly complex and effective diagnostic tests with a “per click,” services model,” says Johnson. “A partner will get full access of our unique team of experts and technology by simply sending us a tissue image, using any publicly available format, and receiving back a Scorecard identifying a patient’s unique tissue biology and a prediction on how they will likely respond to a particular drug or treatment plan.”

This “per click,” model will also help Flagship expand to global markets by utilizing the standard assays and equipment, already located in global labs, to upload images for our unique analytic service offerings, both in research and clinical settings. “We are very excited about taking the next step to directly impact patient care worldwide by launching our platform directly into oncology clinics through diagnostic partnerships with our advanced analysis solutions,” adds Johnson. Flagship has become a market leader by being fanatical about delivering the highest-quality data and services and anticipating partner’s needs.

While Nigeria has recently experienced an upsurge in firms appreciating the value of shared infrastructure and datacenter service delivery, for over 12 years Medallion Communications Limited (Medallion) has been the backbone supporting Nigeria’s ICT and telecommunications industry in the area of carrier neutral infrastructure sharing and connectivity. Armed with the mission of building technologically advanced and secure interconnect switching centers Medallion enabled the exchange of telecom traffic amongst the different operators in the market. Medallion has built a 100 percent Nigerian colocation and hosting service provision platform, that is tailored to the specific needs of the Nigerian environment, while at the same time meeting all required international standards required of the class of services offered. This has ensured that all service provider types both local and international have their infrastructure hosted within Medallion.

Medallion currently operates some of the most advanced data hosting centers in Nigeria. The company’s switch center is home to most of the major telecommunications infrastructure in Nigeria. Infrastructures hosted at Medallion include the Nigerian Internet Exchange, The Nigeria .ng domain servers, all the international fibers, all long distance service providers in Nigeria, all GSM, CDMA, fixed line, and fixed wireless service providers, value added service providers, and premium rated service providers. It is pertinent to mention that Medallion has enabled these stakeholders in the Nigerian telecom industry to seamlessly interconnect amongst themselves under a carrier neutral environment.

” Medallion offers interconnect and clearinghouse services to MNOs, Fixed-Line / Fixed-Wireless operators, VAS clients and Virtual operators. “

Medallion is the number one go-to facility for fast, efficient, and cost effective hosting and connectivity services when time to market and affordability is essential. No other facility in Nigeria today has the same number and concentration of all the International Fiber Operators (Mainone, Glo1, SAT3, WACs, ACE); Long Distance Operators (Phase3, Multilinks-Telkom, MTN, Airtel, Globacom); Metro Fiber Operators (Broadbase, 21st Century, VDT, IPNX, Suburban); Critical National Content Operators (Nigerian Internet Exchange, Google, Nigerian Internet Registration Agency, VAS providers); ISPs (Netcom Africa, Internet Solution, Vodacom, Layer3, Skyvision). Medallion has over the years created the afore-mentioned Ecosystem which gives all Medallion hosted clients the flexibility of Interconnecting amongst themselves, thus making Medallion Nigeria’s Foremost TeleHouse.

Medallion offers interconnect and clearinghouse services to MNOs, Fixed-Line / Fixed-Wireless operators, VAS clients and Virtual operators. The company is presently connected to all operators within Nigeria. Medallion’s platform can handle varied traffic types including voice, data (SMS, Fax) and video as it has robust and protocol independent infrastructure enabling all classes of operators to interconnect seamlessly. The company handles both TDM and IP based telecom operators as well as interface with major internet exchange points to ensure that local content providers are adequately catered for. Medallion operates a strong and efficient billing and settlement infrastructure that is transparent in the resolution of interconnect related billing issues.

Medallion interconnects services to telecom service providers offering innumerable benefits like one stop establishment of interconnection to multiple operators, network simplicity, optimization of the number of interconnect links, simplicity in operations, better services with reduced operating tariffs/rates, efficient billings, payment/settlement process with verifiable call detail record, reliable, and efficient and scalable network.

Medallion’s range of services includes System Integration services involving the design, installation, and maintenance of telecommunications networks covering GSM, CDMA, fixed line, and internet services platforms, design, deployment and management of network operating centers, carrier neutral interconnect exchange networks, carrier neutral collocation centers.

Dietmar Bohn re-imagined TDM Systems’ business model, the product portfolio, the processes and the way people work at the company. He created a vision, strategy and execution plan immediately in order to take the company to new heights in an increasingly competitive market. According to Dietmar, the main topics and success factors are the same in the enterprise software space: understanding the customers’wants and needs, ensuring that the products and organization are ready for scale, considering the companies’ end-to-end processes and also the trends and technologies, including cloud computing for digital businesses.

” Our customers benefit from customer cases with quantified improvements shared from TDM Systems and our ability to provide clear guidance on where to start and how to move on to increase the manufacturing productivity in every step of the entire end-to-end value chain from development to the finished products. “

Over the past three decades Dietmar has learned from the different leadership styles from his 18 bosses which helped him to form his own truly motivational leadership style and to sharpen his strong customer-orientation and result-driven behavior. According to the CEO of TDM Systems customers want to understand the vision and direction of their software vendors, their road maps and execution plans. They no longer want to get explanations on functions, features and technologies of the software, but a clear understanding of the value proposition and how other customers have achieved these improvements. “Our customers benefit from customer cases with quantified improvements shared from TDM Systems and our ability to provide clear guidance on where to start and how to move on to increase the manufacturing productivity in every step of the entire end-to-end value chain from development to the finished products,” adds Dietmar.

TDM Systems’ customers appreciate that the company provides improvements for every step of the manufacturing process, providing deep integrations into every relevant IT system used at the shop floor (such as CAD, CAM, PLM, ERP, MES) and into every machine and equipment (including presetting and vending equipment) which provides a large degree of flexibility to our customers. They also appreciate that TDM Systems helps customers to get the different cutting tool data they need for these improvements – complete data sets with high quality data and with a short data-time-to-market, highly important in the fast economy and provided by TDM Systems data solutions (software functionalities, generators and other tools as well as data services).

Using TDM Systems software and services a renowned customer was able to reduce the number of cutting tools from 10,400 down to 6,500 in one of their production locations. Another larger enterprise customer who invested €500k for TDM Systems’ tool lifecycle management solution and its implementations reported an ROI of just nine months.

For the company there are three major projects in its pipeline including their new flagship solution TDM Global Line which is in ramp-up, a planned cloud deployment option and also a new set of data solutions to improve the cutting tool data sets and to lower the efforts of our customers – all three solutions will be released to the market in 2019. Significant investment is another key strength of TDM Systems. The company is a member of the larger engineering enterprise Sandvik, a business unit of Sandvik’s new division “Applied Manufacturing Technologies”. Sandvik is significantly investing in digital manufacturing solutions and also in TDM Systems. “We are streamlining our internal and customer-facing processes in order to improve our software and services deliveries. We have clear execution plans for this in place now. This will not only increase the satisfaction level of our employees but also of our customers,” adds Dietmar.

ZVRS & Purple believe communication access for all people, including the Deaf and hard of hearing, is a human right worth supporting and defending in every way possible. ZVRS/Purple is driven by the belief that access to clear communication is often taken for granted for those who don’t require much accommodation – however the same level of communication must be afforded to all individuals if one truly understands this as a human right. ZVRS/Purple’s approach is unique in that it considers the whole of the client’s communication experience, endorsing the totality of their right to communicate and be understood. For this reason, their services do not stop at merely providing videophone technology or video relay interpretation services. “Our solutions span the workplace, medical, home, and on-the-go environments, we are wherever our community needs us! ” says Sherri Turpin, CEO of ZVRS & Purple Communications, who also serves on the New York School for the Deaf Board of Trustees and the National Technical Institute for the Deaf at Rochester Institute of Technology’s Foundation Board.

ZVRS/Purple offer a whole host of services- Video Relay Service (VRS) which is funded by the FCC’s Telecommunications Relay Service Fund, enabling the Deaf/Hard of Hearing to use American Sign Language (ASL) to communicate via video with hearing customers and/or associates in English or Spanish. The company’s service portfolio also includes: VRI-Video Remote Interpreting, on-demand sign language interpretation enabling Deaf/ Hard of Hearing to communicate with hearing individuals in the same room. They also provide On-Site Interpreting services as well as Communication Access Real Time Translation (CART) which is translation of spoken words to captioned text displayable on viewing screens and smart devices. All these services offerings provide open access communication in real time for businesses.

” We are firmly focused on some exciting initiatives for 2019 and beyond specifically supporting our vision of creating a barrier – free world where Every Conversation Matters.”

A large portion of ZVRS/Purple’s workforce is Deaf and/or Hard of Hearing, which gives an intimate understanding to the company of what constitutes true respect and support of the Deaf and Hard of Hearing community. Purple’s mix of solutions is a result of years of experience working as an ally to the Deaf and Hard of Hearing community. Their business model is founded on the wants, needs, and aspirations of those they serve. ZVRS/Purple is in the business of creating unique opportunities, impacting lives, and #bridging2worlds.

ZVRS/Purple’s one stop shop model is the centerpiece of what they provide. Their edge is in the depth and breadth of services, accommodating the customer at home, on the go, at work, even at the doctor’s office or at the store. ZVRS/Purple’s success starts with their people and it is the foundation of everything that ZVRS/Purple does, whether it’s the technology solutions they develop, the passionate video-interpreters that are part of the team or the attention to making the solutions best in class and easiest to use.

ZVRS/Purple is 100 percent focused on developing solutions that provide communications parity for their users. The company will continue to enhance their mobile, software client and hardware endpoint solutions across all popular platforms, as well as their own internally developed hardware endpoints. “We are firmly focused on some exciting initiatives for 2019 and beyond, specifically supporting our vision of creating a barrier- free world where Every Conversation Matters,” adds Sherri.

Today healthcare is being delivered in a volume, fee-for-service model within silos, which is leaving very little space for coordination along the continuum-of-care. This environment is giving rise to numerous pitfalls and opportunities for physicans and their patients. As a national physician practice management and population health management company, TRIARQ Health solves this problem through their all-inclusive Q-Complete partnership with leading physcians.

TRIARQ was designed to meet the Triple Aim of health reform goals: Better Health for Populations, Better Care for Individuals and Families and Better Economics by Intelligently Aligning Quality and Spending. The name stands for achieving the triple aim by aligning and redesigning care around produce quality outcomes. As a national physician practice management and population health management company, TRIARQ Practice Services is a provider of technology, performance management and revenue cycle services to practices with a focus on strengthening their efficiency, financial performance and the quality of their care.

TRIARQ’s value-based services help practices leverage current payer value based programming by working directly with payers and providers to create unique value programs, by building patient-centered engagement and care coordination solutions. On the other hand, TRIARQ’s Transformations provides advisory and informatics services and is a strategic catalyst for changing the way health care is paid and delivered. This is achieved by inspired thought leaders and the application of their expertise using One Team Care approach. Their holistic approach includes performance management, technology and everything a practice needs to be successful on the road to value-based care. “We offer an all-inclusive partnership that includes expertise, software, services, and technologies that enables practices to not only survive, but thrive in the transition to value-based care. One complete Solution, One expert Partner, One simple Price,” says Mike Sappington, Chairman, Managing Partner of TRIARQ.

TRIARQ’s practice services offerings include the technology to physcians meet all MACRA/MIPS and meet all regulatory requirements. Orthopedic Surgery Specialists an independent practice in Metro Detroit, started using gloStream EMR while working with another orthopedic group and found it user friendly and innovative. Upon separation from the other orthopedic group, Orthopedic Surgery Specialists decided to stay with TRIARQ Health and their Q-Pro partnership because of the unparalleled level of partnership and integration between products. Similarly, Gilcrease Medical Group an independent practice near Austin, Texas researched a number of practice management systems to maximize the efficiency and effectiveness of their practice. They ultimately chose to partner with TRIARQ because of the dedicated, responsive customer service, and seamless integration between the EHR and billing software products.

” We offer an all-inclusive partnership that includes expertise, software, services, and technologies that enables practices to not only survive, but thrive in the transition to value-based care. One complete Solution, One expert Partner, One simple Price “

TRIARQ is leveling the playing field, by bringing physicians the same level of industry expertise and thought leadership that ‘Big Health’ has access to personalizing it and making it affordable for the independent practice. They strategically analyze every practice, one-by-one and provides a seamless partnership, personalized services, to deliver positive outcomes, and proactively deal with regulatory and industry related issues.

For the future, TRIARQ is excited about introducing their patient engagement and patient pay strategy that is unique in the industry. Their focus is to be a partner that offers a one complete solution at a one simple price while enbling physcians to offer better quality care, improve patient relationships, optimize workflow and maximize opportunities to grow. “The Triple Aim of health care reform is driving the move to value-based care. Physicians need a new kind of partner who can provide all the services, technologies and expertise needed to thrive in the new healthcare environment, and we are that one-stop shop,” concludes Sappington.

Triarq Health

Management

Mike Sappington
Chairman

Description

Health partners with physicians by providing the expertise, services, infrastructure, and technologies necessary for independent doctors to thrive in the value-based healthcare economy.