As a software engineer, Nick Thalas saw a gap within the hospitality technology space that he was determined to bridge. He incorporated Silverware in 1992 to deliver the most innovative and beneficial technologies in the hospitality industry. The company was then recognized as the first Canadian company to build a graphical Windows-based Point-of-Sale solution. Today, Silverware has been recognized multiple times as 1 of the Top 100 Fastest Growing Companies by Profit Magazine; been voted #1 POS Software on many occasions; and the Company now works with some of the most recognizable brands in the industry. Being a customer-centric organization Silverware is determined in helping clients provide an elevated guest experience. “Some believe that good service means taking orders and running food in a timely and efficient manner. We believe great service extends far beyond that. With Silverware, we ensure every aspect of the guest experience is taken care of, from when the first customer walks in, until the last one walks out,” says Thalas.

Over the past 25+ years, Silverware has remained focused to help customers operate a more efficient operation—from the ease-of-use and functionality of the POS, up to managing the back end and in conjunction with above store cloud reporting—through their suite that helps restaurateurs and hoteliers put the customer first while increasing the bottom line. “We have a more graphical & feature-rich front end that allows for unique customizations on the backend, and offer real time cloud-based management and analytics which help operators keep their finger on the pulse,” adds Thalas. “The importance of continuously developing new solutions, adding functionality to our existing software, and integrating with strategic software partners has helped thrust Silverware forward.”

In the ever-changing technology industry, Silverware provides a hybrid cloud and premise solution. “We are combining the best of both worlds together to offer our customers all the functionality they could ask for alongside the most reliable solution on the market,” adds Thalas. Silverware uniquely offers the ability for multiple operating systems on one database, users can implement fixed and retail-hardened POS units in conjunction with iOS devices for mobile & tableside ordering. Seamlessly integrated with the Silverware POS system, the native Silverware Avrio4 iOS App gives service staff the ability to place orders on an iPad, iPad Mini, iPhone, and/or iPod Touch device using Wi-Fi, Internet or Cellular.

” Some believe that good service means taking orders and running food in a timely and efficient manner. We believe great service extends far beyond that. With Silverware, we ensure every aspect of the guest experience is taken care of, from when the first customer walks in, until the last one walks out “

It is pertinent to mention that Silverware’s Avrio POS product is the most flexible and customizable solution available. It is fully multilingual, multi-currency and offers a graphical solution never seen before in the industry. This product leverages a SQL-server database and communicates with the cloud in real time. The backend offers strength when it comes to the User Experience (UX), User Interface (UI), and increases efficiencies within each environment.

The company is constantly staying at the forefront of technology—scanning the market and communicating directly with operators, understanding the ‘pain-points’ from a hands-on user or manager of a restaurant—their R&D expands beyond the hospitality space. Silverware’s development roadmap includes expanding to their suite of technologies and includes a number of items that will specifically help with targeting chains, franchises, and global hotel & resort brands. “We have seen a huge benefit in thinking ‘outside the box’ when it comes to our development & offerings,” concludes Thalas.

Large enterprises have unique and sophisticated corporate performance management needs beyond consolidation and budgeting including planning and analysis, automating cash flow and timely reporting. These enterprises are dynamic and changing with each passing day, hence they need a Corporate Performance Management (CPM) solution that can quickly and easily scale and align to their changing business. OneStream provides a unified corporate performance management solution, on-premise or in the cloud, for financial consolidation, reporting, planning and operational analytics in one platform not multiple applications running on multiple systems. “We have eliminated the complexity of maintaining and integrating multiple applications. We reduce inefficiencies and cost by automating processes and offering easier training, better analysis and more business agility,” says Tom Shea, CEO, OneStream.

Bob Powers, CTO of OneStream and Shea incorporated their seasoned experience and deep CPM domain expertise to find a better way for the Office of the CFO to consolidate, plan, and report financial and non financial data. Powers was the inventor of Oracle Hyperion Financial Management (HFM) and Shea was co-founder and inventor of UpStream Software, which is now known as Oracle Hyperion FDM. Product development for OneStream XF began from their kitchen tables as they worked countless hours to ensure what they developed was indeed a betterment to the CPM products currently on the market.

OneStream XF employs Guided Workflows which provides verification throughout the financial consolidation and reporting process, immediate error notification for end-users to quickly and easily correct issues and flexible mapping to deliver data quality confidence for all collections and analysis. From report to source, OneStream offers 100 percent transparency and audit trails for data, metadata and process changes including rules and mapping. Adjustments and eliminations never disappear and are visible at every level of the consolidation and their customers know who made what change, when, where and how. OneStream XF supports US GAAP, IFRS and local statutory reporting requirements.

” We provide increased business agility and faster analysis by eliminating the complexity of maintaining and integrating multiple applications for enterprise-wide financial consolidations, budgeting, reporting and planning. “

The OneStream XF Platform is a financially intelligent engine for sophisticated consolidation and reporting, budgeting, forecasting and planning, data quality, data integration and ad hoc analytics. Because OneStream XF is available on-premise or in the cloud, customers can deploy based on which option best fits their organization. Additional solutions including Account Reconciliations, People Planning, Sales Planning and Task Manager are available in OneStream’s XF MarketPlace. Each solution can be downloaded on-demand, directly to the OneStream platform eliminating the maintenance burden and reducing training time normally associated with multiple platforms and modules.

Evoqua Water Technologies, a leader in water and wastewater treatment products, systems and services for industrial and municipal customers implemented OneStream XF for financial consolidation, reporting, budgeting and forecasting. They leveraged the consolidation functionality to automate intercompany eliminations in all hierarchies, currency translation and cashflow reporting. OneStream’s core budget and forecast capabilities gave Evoqua the ability to perform forecasts at detailed profit center and cost center levels. Management and external reporting is now standardized with executive dashboards and Guided Reporting as well as monthly financial reporting book. Evoqua also implemented the OneStream XF MarketPlace solution for Account Reconciliation and now has a unified reporting and reconciliation system with a risk adjusted balance sheet.

OneStream plans continued growth in their customer base, employees, partners and platform as well as expanding their geographical sales, services and support footprint. The company is dedicated to the quality of their product and the success of their customers. “As the requirements of the Office of the CFO are continually changing and expanding, OneStream’s XF MarketPlace offers a unique advantage to quickly and reliably deliver domain specific solutions that extend the value of our customer’s initial investment without adding any technical complexity,” adds Bob. “This is a true differentiator and resonates with large organizations that feel the burden of the risk, cost and complexity of a multi-product and application environment.”

Netlims was established to fill the market need for a robust, top quality Laboratory Information Software (LIS) solution, with a sleek and intuitive user experience. Netlims’ continued focus on these elements proved to be a winning combination – from Netlims’ first Windows-based product, AutoLims™, in 1996, to its later web and cloud based option, LabOS™. As Netlims continued to establish itself as a leader in LIS technology, it saturated its local market, and successfully expanded internationally. Through its SaaS model, Netlims offers a best practice solution–based on twenty years of successful experience serving large and complicated labs– to a much wider audience.

Customer experience as a priority

Netlims understood from day one that in order to succeed, a LIS software must be accompanied with a full customer experience package- with emphasis on short turnover times for new features and interfaces. LabOS™, the company’s flagship product, offers a unique and complete solution, which integrates all laboratory departments into a single system and database, including: Clinical Pathology, Microbiology, Anatomic Pathology and Genetics. Based on the latest technologies, it offers labs, doctors, patients, and couriers both a web and mobile solution. In order to continuously provide customers with the latest solutions, and with minimal disruption, Netlims uses agile scrum methodology and produces monthly releases with new features.

LabOS is unique in its ability to facilitate the different workflows and needs of labs, which can be tailored to meet the organizations guidelines – per site, or per department. Users are able to further personalize workflows within their organization’s guidelines according to their individual preferences.

” Netlims works closely with its customers to improve the service they offer to their patients. “

Point-of-care devices

With Point-of-care devices gaining momentum, especially in the care of chronically ill patients, doctors can make use of POC telehealth – patients can be tested in hospitals, or in the comfort of their own homes. LabOS has the ability to collect all this data, and offers a data hub where doctors can analyze, assess and define what is normal for their patients, so that they automatically receive alerts when their patients’ data is abnormal. Also LabOS’ open interface enables it to connect with any POC device with an open interface, meaning it could be used to centralize all of a patient’s data from all sources in one place. It won’t be long before all devices are connected, and LabOS offers an innovative solution to collect and make use of these large amounts of disparate data.

Technological Innovations

Netlims works closely with its customers to improve the service they offer to their patients. For example, when doctors at a major hospital needed to order add-on tests, they didn’t want the patient to have to redraw blood unnecessarily. However, without knowing whether a stable specimen existed to carry out the add-ons in the lab, the doctors couldn’t run the risk of not redrawing blood. Now, with LabOS, when doctors request an add-on they get an immediate indication of whether or not the lab already has an available stable sample for performing that test, or whether they need to redraw a blood sample.

Future plans

Typically, Netlims customers have been large complex labs. Now, with their cloud and SaaS offering, Netlims is bringing their technology and experience to smaller labs who wouldn’t usually have access to an enterprise-grade system. Smaller customers are now entering the market, and growing with Netlims.

LabOS has the ability to work with any language and operating process, which gives Netlims the capability to enter any geographic location without limits. They have already reached a global market, including Asia and Africa, with many lab giants using their software, and their plan is to grow further internationally.

Netlims

Management

Zvika Zisser
CEO

Description

Netlims provides Laboratory Information Systems (LIS), serving hundreds of hospitals and laboratories worldwide.

Titanium Blockchain Infrastructure Services Inc. is redefining the term “disruption” by creating the backbone of a new decentralized Internet 3.0. Using a proven methodology developed by Michael Stollaire, President & CEO of Titanium Blockchain Infrastructure Services leads a team of transforming the organizations and take them to new height. Unlike most leaders in the blockchain space that are software developers, Michael is a businessman, a salesman and a serial entrepreneur, charismatic and funny. He patterns himself as a general leading an army, and has great admiration for military commanders like Patton, whose soldiers truly loved him.

According to Michael IaaS is nothing new, and other companies have been doing it for years, although not optimally. Titanium Blockchain Infrastructure Services brings this service into the 21st century using decentralized, blockchain technology. Currently, 70 percent and counting of the internet’s traffic, is contained within the Dulles Technology Corridor— a business cluster containing many defense and technology companies— which emphasizes the centralization of Amazon Web Services (AWS) and Microsoft Azure, but also, as per the book reference in the link, “Puts a bullseye” on America for terrorist attacks. Titanium Blockchain Infrastructure Services solves that problem, has better uptime, better performance and is cheaper.

” I think that history books are basically the stories of people and organizations that changed the world. Titanium Blockchain Infrastructure Services will be my legacy, and can only hope that we change the world for the better, so much so, that we become part of history “

Unlike most of the Blockchain start-ups and Initial Coin Offerings (ICOs), the Titanium Core Team is not composed of relative newcomers to technology rather it has over two-hundred years of combined experience. Backed by EHI— a technology consultancy specializing in enterprise infrastructure management—incorporated also by Michael, Titanium Blockchain Infrastructure Services is gaining momentum in the industry. EHI and its consultants are known in the industry as top-tier, elite personnel, as shown by their impressive Client List and Testimonials. As EHI’s sister company, Titanium Blockchain Infrastructure Services simply inherits EHI’s clientele, and since EHI is considered a trusted source of excellent customer service and personnel, Titanium Blockchain Infrastructure Services is also being held in the highest of regards.

Although Titanium Blockchain Infrastructure Services is first-to-market in this space, Michael is looking forward to the much expected competition and thinks it is a good thing to boost the company’s confidence. “Mercedes sort of needs BMW, for instance, as it’s a case of one-upmanship. They are constantly trying to beat one another in a competition, and this benefits consumers,” he adds. “In our case, Titanium Blockchain Infrastructure Services was the first to take the leap into providing IaaS in the blockchain space, and are significantly ahead of our competitors, but if or when Amazon or Microsoft decides to do the same we will compete with them just like Mercedes competes with BMW.” Michael thinks today Amazon and Microsoft are like large ships that are hard to maneuver and slow, on the other hand Titanium Blockchain Infrastructure Services is small, fast and agile, like a speedboat having an upper hand over the others.

Michael believes and follows the ideology of never giving up ideas and dreams, and surge ahead to make those dreams come true, no matter what problems come as long as one can fight them with passion and vigor. The Titanium Ecosystem is well on its way to having their Minimum Viable Product completed, and is hoping it is released ahead of schedule so the customers can benefit from the revolutionary product. “I think that history books are basically the stories of people and organizations that changed the world. Titanium Blockchain Infrastructure Services will be my legacy, and can only hope that we change the world for the better, so much so, that we become part of history,” says Michael.

In the past few years, there has been increased scrutiny over public sector budgets and how taxpayer dollars are spent. Citizens also have a growing expectation of better transparency and accountability for these budgets. On the flip side, federal and state governments who provide funding to various institutions are faced with their own budget management challenges. This inevitably translates into tighter budgets for these publicly funded organizations. To tackle their funding challenges, many organizations are exploring different budget methodologies. No matter the budgeting method used, the desired outcome is the same, to create a budget that is developed with thought and insight, and then is managed appropriately. With Questica’s web-based multi-user budgeting software, organizations have everything they need in one easy-to-access place, deployed to their servers or hosted in the cloud. “With our comprehensive solution organizations can improve and shorten their budgeting cycle by ensuring an accurate and collaborative budgeting process,” says Craig Ross, Vice-President, Business Development, Questica. “Our system’s unlimited versioning and what-if scenarios allow users to shift their time from manually entering and verifying spreadsheets to analyzing and reporting the impacts of budgetary changes.”

Questica Budget represents a proven budgeting solution — not a software development platform – but rather a mature application designed for the unique needs of public sector and non-profit organizations. Questica’s system helps organizations develop, review, approve and report on their operating and capital budgets. With graphical dashboards and sophisticated workflow, users can create both bottom-up and top-down budgets with extensive multi-level review and approval processes. Questica Budget has been integrated with over 25 different financial systems including Microsoft Dynamics GP, Workday, SAP, Oracle eBusiness, PeopleSoft, SAP and JD Edwards.

Questica’s focus is on improving the budgeting process for public sector organizations through the implementation of best practices that have been established over 20 years and hundreds of implementations. Their products offer tailored workflows, dashboards, report scheduling and automated distribution, and user-defined fields and configurable entry screens.

In addition, there are advanced search capabilities for detailed analysis, along with change requests and interdepartmental allocation options. Questica Budget has a strong integration to Excel from within the solution itself, to ensure users can utilize its features to the fullest and boasts of having four core modules: Operating, Salary/Position Planning, Capital, and Performance. These modules can be purchased individually, or bundled together as a complete solution set. “Developed in response to our customers increasing need to share financial and other data with both internal and external stakeholders we introduced OpenBook, a web-based visualization tool,” says Ross. “It can work independently with any data source or integrates seamlessly with Questica Budget.”

” Our system’s unlimited versioning and what-if scenarios allow users to shift their time from manually entering and verifying spreadsheets to analyzing and reporting the impacts of budgetary changes. “

Many customers move to Questica directly from a spreadsheet budgeting process, however the City of Denver chose to implement Questica Budget because their old budgeting system was outdated and no longer met the requirements of flexible and comprehensive budgeting. Questica Budget aligned with Denver’s existing budget process so the new budget development process remained largely unchanged. However, the process of submitting, reviewing and approving the budget was streamlined, and the visibility into the data has been greatly improved. Questica helps public sector organizations save time and money. When the City of Palo Alto in California required an integrated budgeting system that would streamline budget development, forecasting, labor cost modeling, financial reporting and workflow management – they chose Questica. The time savings with Questica Budget allowed staff more time to be spent on analysis and higher value projects. Within the first year of implementation Palo Alto saved more than $85,000 annually in productivity costs.

Over the next few years, Questica is looking to expand its strong customer base within both the public and non-profit sectors. Before year end, Questica Budget will launch an expansion of its already powerful reporting and analytics capabilities, along with an interactive capital project mapping functionality, and features to simplify the integration to external systems that ultimately reduce the cost to implement solution. Their system roadmap also includes plans to develop a new funding module which will integrate tightly within Questica Budget, allowing detailed management of grants, debt and transfers among funds/reserves along with any number of other funding sources. In addition to this, they will develop a module to allow organizations to develop, monitor and manage their strategic plans incorporating long range financial planning, organizational objectives, budgeting and performance measurement into the process. “Along with our commitment to lifelong support for our customers, we will continue to expand and evolve our current solutions adding new features and functions while incorporating and adopting the latest innovations in technologies,” concludes Ross.

Questica

Management

Craig Ross
Vice-President, Business Development

Description

Questica is a leader in budget preparation, performance management and data visualization software solutions designed specifically for the public sector.

Denver, Colorado based MeetingOne has been in the conferencing space for nearly 20 years, and has seen a considerable amount of change. Their path to be a proven provider has come in important increments, each based upon assessments of their customers’ needs. Recognizing that conferencing had the potential to be much more than just a channel for communication, MeetingOne built a set of tools that could work together to drive collaboration and create engagement in the late 90’s.

The company started by building a conference call platform that would provide users a rich tool set for call management and spurring collaboration. Their early successes revolved around went on to make one of the most revolutionary products called Click&Meet – an app for managing conference calls. Click&Meet offers hosts dynamic participant controls and intuitive workflows for keeping their calls on-track and productive. For back-end management purposes, MeetingOne also developed the Online Account Management (OAM) portal, which allows users to easily self-provision or disable audio rooms, define call settings, access recordings, and review call reports.

” Our portfolio of services has grown with the years. Whenever we identify a need being expressed by clients, we take steps to develop a service that will compensate. “

“We’ve had numerous customers who have come to love and depend upon Click&Meet and OAM for their conferencing needs,” remarks Sophie Lal, CEO of MeetingOne. “And we’re excited to announce the latest update of Click&Meet – 5.0 –which we just launched!”

MeetingOne re-imagined Click&Meet with a beautified UI, enhanced workflows, and added functionality that have made the app more effective than ever. The recent release of Click&Meet 5.0 represents a huge milestone in MeetingOne’s efforts to help our customers succeed with the best tool in the market.

In order to provide their customers tailored conferencing solutions that include web conferencing elements, MeetingOne strategically partnered with a premier web conferencing provider: Adobe Connect, which empowers users to create exceptional virtual training, webinars, and collaboration experiences. Adobe Connect gives users complete control over the look and functionality of their virtual rooms, and they can position functional pods anywhere on the screen to share content or interact. The partnership with Adobe Connect has helped MeetingOne better ensure our customers’ success by customizing solutions that cover their every need.

For each product they offer, MeetingOne also provides a number of integrations that allow organizations to introduce conferencing tools into their internal systems and applications. These include a robust Outlook plugin that has the most dynamic feature set on the market; an integration that makes virtual, instructor led training (VILT) an option for every organization; and the preferred audio integration for Adobe Connect – used in-house by the Adobe team. Sophie also explained that, “MeetingOne works with a large group of partners who offer various integrations. No matter the need, we can either develop or employ an integration for our customers.”

MeetingOne also provides customers with a variety of services that can be personalized to their requirements. “Our portfolio of services has grown with the years. Whenever we identify a need being expressed by clients, we take steps to develop a service that will compensate. That’s how we’ve managed to create fully-fledged communication and collaboration solutions,” adds Sophie.

As an example of their solution approach, Intuit – known around the world for their accounting software – turned to MeetingOne when they were approaching new ways to, expand their global management team. For Intuit, global management and leadership training was always done in-person. They racked up huge travel costs, yet were not getting the results they desired. They determined to move these trainings online, with MeetingOne and Adobe Connect’s helps. To ensure each management training goes off well, Intuit now uses Adobe Connect virtual classrooms and MeetingOne’s audio integration. MeetingOne also provides event production assistance for the Intuit trainers. The results have been tremendous. Intuit is reducing costs by an impressive amount, while improving Net Promoter Scores (NPS) and learner satisfaction.

MeetingOne prizes engagement and experience in the collaboration space and has developed technologies throughout their history that enhance both, and now they are doubling down. MeetingOne is developing tools to provide real time feedback and analytics during conference calls that will drive greater collaboration through shared experiences. “The long-term outcome will be more opportunities for individuals to participate during conference calls without impacting the flow of the conversations,” adds Sophie. MeetingOne is always looking to provide solutions that better serve enterprise needs, both in communications and collaboration.

MeetingOne.

Management

Sophie Lal
CEO

Description

MeetingOne is a world-wide communication solution provider for conference calls, virtual classrooms, webinars, and online meeting products and services.

Incepted in 1999, Bahwan CyberTek has worked with several Fortune 500 companies, 1000+ Enterprise Customers, 3500+ SME Customers, and 475+ Universities, across twenty countries in North America, Middle East, India, the Far East, and Africa. The company has delivered digital transformation of businesses through IP-led products and cognitive solutions, growth accelerators and innovative outcome-based business models. Today, Bahwan CyberTek is a multi-million dollar, multinational company, catering to niche markets and clients. “Our solutions span Digital Journey Management, Predictive Analytics, Digital Customer Experience, Payments & Citizen services and Education,” says S. Durgaprasad, CEO of Bahwan CyberTek.

With innovation and thought leadership as their core values, Bahwan CyberTek has delivered sustainable transformation to customers, adopting advancements in technology specific to each business domain helping them to function with agility and create new business models besides being ready for the changes and challenges of the future. “Our solutions and services help organizations redefine their business models, enhance stakeholder environment, improve customer relationships, and streamline business processes to stay optimized and agile,” adds Durgaprasad.

” Our solutions span Digital Journey Management, Predictive Analytics, Digital Customer Experience, Payments & Citizen services and Education “

Bahwan CyberTek has created a niche for them in the Renewable and Non-Renewable energy sectors, where their predictive analytic solutions help organizations predict failures and optimize the performance of their assets. The company’s solutions for the Government sector have been in e-Governance and Payments, where they have helped governments provide digital services to citizens and enhancing the relationship between the citizens and the government. A major chunk of Bahwan CyberTek’s work has been in the areas of Banking, where they provide integration and remittance solutions, and Oil and Gas, where their transformative solutions in 4PL Logistics and Journey Management, have set the benchmark of quality in the ME region. Bahwan CyberTek also has their Digital Experience solutions, DropThought, PULSE and CueTrack, which help organizations achieve better customer experience, a more engaged workforce and, optimized business processes.

What truly set Bahwan CyberTek apart from their competition are investments in developing world-class IP products that are solving complex problems in key verticals. The company focuses on optimizing clients’ business with a combination of innovative solutions and deep-domain expertise, and has always tried to understand the clients’ needs in-depth to deliver transformational solutions and services. “We have constantly strived to be a ‘Partner in Innovation’ for all our clients, which is at the core of our endeavor to deliver Digital Transformation. Some of our latest offerings are assisting clients to optimize their logistics and freight processes, through cutting-edge technologies like IoT, Geo-fencing, and RFID tracking, ultimately leading them to digital transformation,” adds Durgaprasad.

Bahwan CyberTek has built many strategic partnerships with Industry leaders like TIBCO, IBM, and niche operators like Cloudleaf and Emendo Energy,to fuel transformational solutions and services that they offer their clients. These partnerships, combined with their IP-led products and growth accelerators, help offer unique solutions to solve customer challenges.

Bahwan CyberTek

Management

S. Durgaprasad
Co-Founder, Director & CEO

Description

Bahwan Cybertek Pvt. Ltd. offers business process management suite (BPMS), and BPM/SOA based products and solution frameworks for BFS, government, oil and gas, high tech, manufacturing, real estate, banking, and financial services business domains globally.

Self-Driving and Autonomous Cars – Why We Should Be Concerned

You’ll probably have heard about a recent high profile crash during the testing of the Tesla Model S autonomous car. During the crash, which occurred in July 2016, the car allegedly was unable to distinguish between a high-back white truck and the sky.

Mike Coughlin is not a pharmacist however on observing closely the serious problems that have been occurring in the pharmacy sector he presented a solution–a robot. Through his company, ScriptPro in 1994, he introduced a Robotic Prescription Dispensing System, pioneering the use of robotics in community pharmacies. Today, ScriptPro offers a comprehensive line of over 150 pharmacy automation and management system products that have revolutionized pharmacy operations in the U.S., Canada, and many other countries.

When Mike launched ScriptPro he had only been into pharmacies a few times to pick up prescriptions for his family. He had become aware of serious problems, some of them tragedies, caused by pharmacy errors through articles in the press and on television. Mike’s technology background caused him to believe that a robotic solution – with powerful controls to ensure the right drugs were put in the robot and that the robot always had the correct information for labeling prescriptions with the right patient information- could dramatically reduce these problems. In addition, the robot would liberate pharmacy staff from mundane filling and labeling tasks so they could focus primarily on patients.

” ScriptPro’s customers know that, too, and are cheering us every step of the way. “

However, initially there was lack of cooperation from pharmacy software companies that were not willing to provide computer interfaces to a robot. And, there was skepticism from potential customers who were reluctant to take a step into the world of robotics. Mike never lost sight of the goal and never lost faith in his ability, working with the talented team he assembled, to reach the goal. Today customers worldwide have understood the importance of this solution and adopting the same to simplify their workflow.

Mike believes that the customers need a total solution – not just a piece to plug in and try to make work with the other systems they are struggling with. The piece that is excluded or farmed out to someone else will invariably be the piece that causes the most trouble. Mike has been able to rally his team behind the objective of providing the complete solution. “ScriptPro’s customers know that, too, and are cheering us every step of the way,” says Mike.

“I love to visit customers – both existing and potential new customers, learning something new and important every time making a visit.” He then shares these experiences with his ScriptPro team through emails that are written in such vivid details it makes the employees believe they were visiting the clients personally.

Today, ScriptPro is right in the crosshairs of one of the biggest movements the world has ever seen as healthcare sector transforms itself in an unprecedented way. This is anything but static. It is, and will continue to be, changing constantly. “Our customers want to know that we are up to the job of adapting to change. When they visit ScriptPro, tour the campus, talk with the staff, they come to clearly understand that ScriptPro is the real deal. ScriptPro is the company they can partner with to navigate the future,” says Mike.

ScriptPro

Management

Mike Coughlin
President, CEO & CFO

Description

ScriptPro provides innovative, seamlessly integrated, robotics-enabled systems to optimize retail and ambulatory pharmacy services.

As mass customization becomes the new norm, the ability to effectively optimize the shop floor has become critical and the difference between success and failure. As the customers demand a quicker turnaround and more options for customizing their unique requests, organizations require a robust configurator to fully realize their potential and serve the customers seamlessly. Ohio based FeneTech realized the need for a platform that handles mass customization in other industries and created Q2S ERP. Q2S is based on the decades of success of the FeneVision’s ERP product. FeneTech has decades of direct experience in this demanding make -to -order market—incorporated as a division of RoviSys working on specialized software for a glass machinery fabricator—FeneTech was spun-off to focus on developing software for the demanding make -to -order Window and Glass industry.

Q2S ERP affords customers a single point of entry, removing the need for data entry when used in conjunction with FeneTech’s Web tool or EDI Order Import. It provides the ability to have a dynamic BOM that is question and option driven instead of a SKU for each unique product offering, ultimately allowing for mass customization and limited BOM management. When integrated with Q2S Tracking, management not only has sales reporting, but production reporting and visibility to track product throughout a plant, measure throughput at any stage, and identify bottlenecks to increase efficiencies.

” This is a powerful statement. We do this through our dedication to customer support through the customer portal, our University program with 75+ training courses, our 24/7 emergency support, one on one trainings, frequent software releases and much more “

FeneTech believes their products will never be complete, just as industry and the technology platforms themselves are ever changing. They works hand-in-hand with their customers to understand their needs and innovates to ensure everyone’s job can function as efficiently as possible. FeneTech’s solutions allow manufacturers to grow while still focusing on the customer experience. For instance, Lindsay Windows has grown from one location to five locations with the FeneVision products. The software allows each location to produce and service their local customers, while all data is in a centralized location for reporting and strategy.

FeneTech is continually investing in their products to ensure they have the best possible solution using the latest technologies offered by Microsoft. FeneTech’s mission is to provide the best products, service, and support to every single customer – every single day. “This is a powerful statement. We do this through our dedication to customer support through the customer portal, our University program with 75+ training courses, our 24/7 emergency support, one on one training’s, frequent software releases and much more,” says Ron Crowl, President & CEO of FeneTech. “FeneTech hosts an annual users conference to encourage dialogue, provide feedback on our products, discuss the future of the industries we serve, and train users to help them get the most out of their solution.” Furthermore, the company works to provide flexible solutions that are configurable wherever possible as they realize the initial design for any feature, may have a completely different use case from one user to another creating a flexibility between their implementation and daily use.

FeneTech has been developing software for the Window and Glass industry for more than two decades and the announcement of Q2S ERP ERP brings this experience other make -to -order manufacturing industries requiring a solution that can handle both mass customization and quick delivery while increasing their customer’s experience. “FeneTech is excited to announce this release and we will be releasing a mobile app for warehouse management to streamline inventory management for the warehouse. FeneTech currently has strong footholds in North America and Europe. We are now focused on growing our user base in South America,” adds Crowl.

FeneTech

Management

Ron Crowl
President & CEO

Description

Fenetech provides extensive experience in manufacturing and software development to create the industry leading fenevision family of software products.